1. Scope
This policy applies to neuraone.in, official NeuraOne contact channels and NeuraOne products when they become available. Development previews may change before release. Product-specific notices will be added where required.
2. Information we may receive
When you create an account using email, Google or ChatGPT, NeuraOne receives an account identifier, your email address and available profile information such as a display name from the selected authentication provider. If you edit your profile, we store the name, mobile number, city, short bio, product preference and update choice that you provide. NeuraOne staff cannot view your password. If you use NeuraOne AI, your question, recent conversation context and the generated response are processed to provide the answer. If you enable voice mode, the short audio recording and resulting transcript are processed through Sarvam AI to understand your request and create a spoken reply; NeuraOne does not intentionally store that recording. Microphone access is requested only after you press the microphone control. Voice mode sends each utterance after a short silence and resumes listening after the reply. Use End voice to stop; hiding the page also stops voice mode. A railway PNR entered in NeuraOne Travel is sent to the secured travel-data provider only to return the requested status; it is masked in the result, not placed in the page URL and is not intentionally stored by NeuraOne. Do not enter passwords, OTPs, payment details, Aadhaar numbers or unnecessary sensitive information. If you email us, we also receive the address, subject, message and attachments you choose to send.
3. How information is used
Information may be used to answer enquiries and AI questions, provide requested product functions, maintain security, prevent abuse, diagnose problems, improve reliability and meet legal obligations. NeuraOne does not intend to sell personal information.
4. Location and safety features
NeuraOne Travel is intended to access location only when a user enables a location-based feature and grants device permission. Users should be able to stop sharing and manage trusted contacts. Exact behaviour will be described in the app before public launch.
6. Retention and your choices
We aim to keep information only for as long as it is needed for its stated purpose, security or legal requirements. You can correct profile details from your account dashboard. You may request access to or deletion of information associated with your account or enquiry by contacting us. Some records may need to be retained where legally required.
7. Security
We use reasonable administrative and technical safeguards appropriate to the stage of the service. No internet service can guarantee absolute security. Never send passwords, OTPs, full payment credentials or unnecessary identity documents by ordinary email.
8. Privacy contact
For privacy questions or requests, email support@neuraone.in with the subject “Privacy request”. We may need to verify a request before acting on it.